19-Mar-2017, 04:32
(This post was last modified: 19-Mar-2017, 05:00 by blackdogaudio.)
I've received confirmation from Devialet support that they cannot restore the Phantom's original performance if the Phantom's case has to be opened at the factory so any unit that requires service due to a mechanical or electrical defect must be replaced instead. We didn't get into specifics but it does appear to be due to the pressurized volume.
Relevant bits from their email below:
"The Phantom themselves are not repairable. Due to the manufacturing process which seals the Phantom with one ton of pressure we are unable to take the Phantom apart, and put it together again and still deliver an amazing quality of sound. At this time you would be required to purchase a new Phantom unless the previous Phantom is subscribed to the Devialetcare."
I've also asked for and received some clarification about their warranty for Phantoms and here's what I've confirmed: Without their extended warranty service called "Devialet Care" they will replace a mechanically or electrically defective unit within the two year standard factory warranty. This standard factory warranty will NOT cover accidental damage however.
If however you purchase the Devialet Care (at $299 here in the US) *and* also dish out an additional $239 US per incident for any mechanical, electrical or accidental damage claim they will replace the unit with a new one during the warranty period which is now extended covering a total of three years from the date of purchase. You are still limited to a total of two incident claims during this extended three year period known as Devialet Care.
Though their in-warranty repair (replacement more accurately) is reasonable, we are left holding the bag so to speak after year two or three depending on whether we stuck with the factory warranty or chose the extended warranty with paying full price if a unit dies and we've used up our two replacement options. When I mentioned this, their support person did stress the importance of contacting them should this happen regardless so I would hope this is a sign they'd work with us. I'm still waiting for confirmation that if I purchase two Phantoms, one Dialog and one Devialet Care policy with one transaction that this single policy would cover either Phantom in case of disaster. Once I receive confirmation I'll post the company's reply.
regards,
dave
Relevant bits from their email below:
"The Phantom themselves are not repairable. Due to the manufacturing process which seals the Phantom with one ton of pressure we are unable to take the Phantom apart, and put it together again and still deliver an amazing quality of sound. At this time you would be required to purchase a new Phantom unless the previous Phantom is subscribed to the Devialetcare."
I've also asked for and received some clarification about their warranty for Phantoms and here's what I've confirmed: Without their extended warranty service called "Devialet Care" they will replace a mechanically or electrically defective unit within the two year standard factory warranty. This standard factory warranty will NOT cover accidental damage however.
If however you purchase the Devialet Care (at $299 here in the US) *and* also dish out an additional $239 US per incident for any mechanical, electrical or accidental damage claim they will replace the unit with a new one during the warranty period which is now extended covering a total of three years from the date of purchase. You are still limited to a total of two incident claims during this extended three year period known as Devialet Care.
Though their in-warranty repair (replacement more accurately) is reasonable, we are left holding the bag so to speak after year two or three depending on whether we stuck with the factory warranty or chose the extended warranty with paying full price if a unit dies and we've used up our two replacement options. When I mentioned this, their support person did stress the importance of contacting them should this happen regardless so I would hope this is a sign they'd work with us. I'm still waiting for confirmation that if I purchase two Phantoms, one Dialog and one Devialet Care policy with one transaction that this single policy would cover either Phantom in case of disaster. Once I receive confirmation I'll post the company's reply.
regards,
dave
