11-May-2017, 09:25
Bob,
You are probably up and working by now, so this may not be relevant.
I often have problems with the configurator, sometimes because it does not like Safari (or Firefox), other times I'm sure it's the configurator itself. This morning I had corrupted config downloads which variously did not recognise the trigger connection - I use the companion input for a Tuner - or, unusually for even me, allocated different inputs for the master and companion when powered-up from the remote.
You do have the option to download master and companion configurations - or to have them sent by e-mail.If you have a problem with your config files I would recommend the e-mail option as one way to eliminate the possibility of corrupted downloads. If you do opt for e-mail, Devialet send both master and companion files separately, so you have to opt for e-mail on both.Unhelpfully (IMO) both master and companion will arrive in your in-box as two separate mails with the same file name, so remember the order that you opted to receive the files by e-mail.
Best of luck.At some point you will be tearing your hair out, it happens to almost all of us at some time.
You are probably up and working by now, so this may not be relevant.
I often have problems with the configurator, sometimes because it does not like Safari (or Firefox), other times I'm sure it's the configurator itself. This morning I had corrupted config downloads which variously did not recognise the trigger connection - I use the companion input for a Tuner - or, unusually for even me, allocated different inputs for the master and companion when powered-up from the remote.
You do have the option to download master and companion configurations - or to have them sent by e-mail.If you have a problem with your config files I would recommend the e-mail option as one way to eliminate the possibility of corrupted downloads. If you do opt for e-mail, Devialet send both master and companion files separately, so you have to opt for e-mail on both.Unhelpfully (IMO) both master and companion will arrive in your in-box as two separate mails with the same file name, so remember the order that you opted to receive the files by e-mail.
Best of luck.At some point you will be tearing your hair out, it happens to almost all of us at some time.
