Configurator is not working

[K4680]

Dear All,

I was unable yesterday to access my configuration file online or edit the one on my SD card.  It can create a new one and that can be accessed,  it not the older ones.  I contacted Devialet who responded quickly on a Sunday.  It was confirmed that both my files were corrupt.  See below.  Has anyone had the same problem?  I guess I can’t port my old config data to a working text document.

Ginger (Devialet)
Nov 5, 02:59 CET

Dear Nick,

Thanks for contacting Devialet.

After checking config file from our end, I am regret to inform you that two of your configuration file are damaged and inaccessible. I would like to mention that there is no issue with our configurator and the source that damaged these files is unknown to us.

Would you mind creating a new configuration file?

If you have any questions, we would be glad to help.

Regards,
Ginger | Customer service & support Devialet

Hi, have you ever tried to send the option config file via email? I once had problems with the Mac, but it always worked by email !!