I'll second Pim's comments. Their standard of service can be improved but it's far from the worst service experience I've had. My experience also ended with a great result and that counts for a lot. Companies that really do provide the worst customer service don't deliver great results, they deliver bad results at the end with a lot of bad communication along the way as well.
Roon Nucleus+, Devilalet Expert 140 Pro CI, Focal Sopra 2, PS Audio P12, Keces P8 LPS, Uptone Audio EtherREGEN with optical fibre link to my router, Shunyata Alpha NR and Sigma NR power cables, Shunyata Sigma ethernet cables, Shunyata Alpha V2 speaker cables, Grand Prix Audio Monaco rack, RealTRAPS acoustic treatment.
Brisbane, Qld, Australia
