06-Jul-2019, 10:38
Hi, I have just been through this process to register a used D200 that was still registered to the previous owner, it took a week or so to get it sorted but I have finally got the amplifier registered in my account. How are you contacting Devialet? I raised a ticket via https://help.devialet.com/hc/en-us/requests/new and it did seem that response times were longer this time. It was just over 2 days to receive a reply, then I had to then send them proof of ownership and they contacted the previous owner to get the device de-registered but the previous owner ignored this request. After a few more days the case was escalated and the serial number removed from the previous owners account and I now finally have it registered.
