Issue with Dual Mono

[Confused]

Following up from the above posts, I too sent a request to Devialet, and received a very nice response.  I requested confirmation re the dual mono configurator issue, plus I complained that Devialet are not communicating information like this

First point, yes, Devialet confirm that dual mono users should redo configs from scratch.  Note to @Axel re the comment above - I spend enough time on this forum, and I have to be honest, I had not picked up that dual mono configs should be done from scratch.  I think there is a difference between reading a string of posts where someone lists all sorts of configurator problems they are having, then says "I solved this from doing the config from scratch", where as a forum reader you just think "the guy had some issues and found a workaround", and reading a definitive "it is now the case that all dual mono configurations must be done from scratch".  Which takes us back to the Devialet communication issue.

Second point, the emails says this:

I will forward your feedback to the team in charge. I have also added your voice to our "Voice of Customers" list for our management to review.

So Devialet have a "Voice of Customers" list that gets reviewed by management.  Who knew?

I wonder if they read these:

https://devialetchat.com/Thread-Messages-to-Devialet

https://devialetchat.com/Thread-Summary-...let-issues