16-Dec-2020, 21:16
(16-Dec-2020, 18:02)JamesN Wrote: FYI – as an update – my broken 220 Pro Ci is still in France being fixed (2.5 months since it broke) with no timeline for a return. (I bought the unit second hand a year ago). So having been told they'd definitely honour the warrantee (they paid for the courier), now I seem to be getting grey answers like... 'we can't give me an ETA', 'where was it originally bought' (I know). Does anyone have experience of this? Will it ever come back? I'm now in the market for a new one so if it does return I'll have a 440.
Thanks
James
2.5 months is really surprising. Devialet are usually quite good at fixing stuff. The 220 Pro hasn't been around for 5 years yet so it shouldn't make any difference where or when you bought it; the warranty stays valid. Unless you bought it from someone who stole it, I can't see why Devialet wouldn't fix it ASAP.
Keep harassing them.
Lifetime Roon, Mac mini, int. SSD, ext. HDD, tv as monitor, key board and track pad on bean bag as remote,Devialet 200, Od'A #097, Blue jeans speaker cable,
Dynaudio C1 MkII.
Jim Smith's GBS.
Northern NSW Australia.
Dynaudio C1 MkII.
Jim Smith's GBS.
Northern NSW Australia.
