Is the upgrade service still available?

[chrisc]

Very fortunate you were able to drive to Paris. A mistake like this would have cost a lot of money in courier fees, as well as dealing with an inefficient customs dept who do not understand the concept of sending a product to a factory for upgrading and re-importing it again. To do it twice would strain their already limited intellectual abilities.

“Not so seamless” is putting it mildly. This is the kind of mistake you might expect from someone who does not have a clue what he is doing, which for an organisation which appears to be seemingly populated with highly qualified scientific people is astonishing