(12-Apr-2016, 13:34)Jnan_devi Wrote: I have sent support request from my side to Devialet. I m expecting some Political response. But will continue to nag to be open for other ideas in industry will take them long way sort of. Hope Devialet gets it.
I also sent a support request, in English, back in early March, asking for Devialet to become a Roon Partner. I got this response in French:
Votre demande (#32821) vient d'être réceptionnée par notre équipe de service client et support et sera traitée dans les plus bref délais
Si vous souhaitez y ajouter des informations supplémentaires, répondez à cet email ou alors cliquez sur le lien suivant
https://help.devialet.com/hc/requests/32821
Which roughly translates as 'your request is received and will be processed shortly'. The point is, and without wanting to be xenophobic in the slightest, is this French arrogance that refuses to answer in the language the question was asked in. Is this the same arrogance that steadfastly persists with AIR and ignores the likes of Roon, who have said more than once that they would like to have Devialet in their stable of Roon partners.
P.S. A month later and there are no signs of any 'processing' of my request. Not even a 'we are looking into it'.
Devialet 220 Pro, TQ Black Mains & Ultra Black Speaker Cables, Naim Ovators S600, Sonore microRendu (Roon & HQP) with Uptone JS-2
TRNC (North Cyprus)
TRNC (North Cyprus)