HQPlayer

[Dr Tone]

I compared Jriver (22 now) that I've been using for some years to a trial version of HQPlayer. I used a Bootcamp Windows 10 on a Macbook Pro and either using Air or direct USB connection to the Devialet, HQPlayer sounded better. Even more improved when used a Hummingboard based NAA. Clearly the best sound I have heard in my system so far. With Roon's (yet to be tried) interface it could be a winning combination. At the same time, I have some issues with HQPlayer and I was hoping somebody here can help.
1. I also tried both Jriver and HQPlayer on the same Macbook Pro but using the MacOS. Same results, but for some reason HQPlayer got stuck on one album. I can't change the album, only the tracks within the same album. Rebooted the Mac several times, even installed the latest 3.16 HQPlayer, no change. The 'brush' that is supposed to clear the playlist is grey, I can't use it. Any ideas.
2. This is even a bigger problem. I only used the Macbook for A/B testing now and normally use a Desktop Win10 system for playback. On this one HQPlayer doesn't play/start any tracks. I get the blue line at the beginning running from left to right and back rather slowly (6-8 seconds) and then nothing. The time counter stays at zero and the track doesn't start. Sometimes I get an error message and HQPlayer needs to be closed. I only have 5 days left of the trial period and I'm not sure I want to buy something that is not working. What should I try? Other media players work well on the same PC.

I think it might be best to contact jussi directly.

1) Sounds like something related to the one album.  You will have to uninstall HQPlayer and go clean up the various other supporting file in their many different places on macOS to really clean it up before reinstalling.  I can't point you in the right direction as I don't have HQPlayer installed on my Macs.

2) Where is your music stored?  If it's on a network device, try moving some music local and see if you still have the issue.