Devialet Flagship Store in Shanghai Closed

[Rufus McDufus]

I think Devialet are doing a very good job and providing a pretty good service though quite often their customer service can be 'challenging'. BjornWiman points out how bad some companies are and I think some audio companies treat their customers woefully. Others are excellent. Devialet are trying to go mainstream though and mainstream customers simply aren't going to accept the service/disorganisation/poor software etc. that we put up with with many audio companies. They have to be excellent, and they're not excellent right now - but very good. They have one or two pretty bad software issues which it really should be a top priority for them to fix, and they don't seem to see it that way - which I find weird. I think the main issue is they're struggling with their growth and expectations, and perhaps not prioritising well.
I don't want to measure them against existing hi-fi companies. If they want to appear like Apple then they've got to produce super quality products like Apple that everyone wants to buy.