Devialet and Obsolescence?

[Zappydev]

I've been a Devialet Expert owner now for 10 months.   I love my 200, but I'll admit to becoming a bit disillusioned with the company.   They created a product with the intent to continue to support and improve it through firmware and software improvements.  That commitment played a part in my purchase decision.  Was it just marketing-speak?  Over the course of this last year, all I've seen is heavy focus on their new speakers with no apparent effort to address real issues from existing customers (e.g... AIR). Contacting support yielded some very polite messages but absolutely no results nor insight.

When I bought the 200, I felt certain I would pick up a companion to make it a 400 within a year as finances became available.   Now I'm on the fence about that decision...

I want to believe in Devialet the company as much as I do their product, but they're not making it easy.  I'm hoping the next few months will turn that perception around.

Good luck with that. Any company that treats its customers with the arrogance shown by Devialet is already obsolete as far as I am concerned. I have learned a valuable and expensive lesson when it comes to being suckered-in by shiny cases and even more shiny marketing BS.

What equipment do you own?

D400, bought with the express intention of using it with AIR for Hi Res music. Refer to posts by myself and others in the 'Streaming' topic if you want the whole sorry story.