Upgrade program kick-off

[Celts88]

Just to put the other side of the story, my mates D120 was picked up from Bristol on the 23rd November and he has just been told that his 220 Pro will be with him tomorrow.

Not bad service really from such an apparently useless company.

11 days in total including shipping to France, Upgrade, Shipping back to Bristol

WOW!!

I got mine back after 2 weeks in California. Its playing Pandora non-stop since this afternoon. Typically, I skip many songs and change stations frequently, but I have not had that impulse today :-)
I think once you receive the shipping label, Devialet seems to have all their ducks in a row. I'm waiting for my second 250Pro. If they keep it up, I'll have it next week.

....reading all these stories about getting upgraded units back so fast just wondering if it is only me that left waiting.... it looks like it...

I dropped of my unit with my dealer 4 weeks ago, sat in their shop for 2 1/2 weeks (waiting for UPS label), arrived in France on the 28th Nov, and just been told by Devialet Support (1 hour ago) that it's still waiting in the queue for the upgrade to even start (at best upgrade won't start until next week).

Either there is an upgrade protocol depending on which country the Expert was sent from to advance up the queue (or be at the back of another queue), or it could just be Devialet being their usual consistently inconsistent