(23-Feb-2017, 19:08)Antoine Wrote:Quote:Dear friends,
Thank you so much for taking time to write, send your messages and petition. As you can imagine, it is not pleasant to read but I can certainly hear your frustration as well as a desire for a better communication with you.
Our goal is to make each and everyone of you happy. You are incredibly important to us. Without your support, we wouldn’t have been able to constantly improve our products and create the Expert line and Phantom. We owe it to you and we know it.
Rest assured that Expert is a main focus for us. This is where all our revolutionary technologies come from. This is where we come from. And this is also our future.
Part of it is Devialet Air, which we agree is a key technology. As you know, quite a sophisticated one. But I know you expect the best from us, and you should.
Over the past few months, our engineers have been working long hours on building AIR3, for both Mac and Windows. Even though we haven’t been communicating about it, a lot of issues you are mentioning have been solved in the upcoming beta release, including but not only:
* Realtime audio playback graphical analysis tools development (Mac / Win)
* Audio format management code rework (Mac / Win)
* Streaming algorithm bug fixes and multi platform adaptative tunings (Mac / Win)
* Hog mode / exclusive mode support (Mac)
* Kernel driver bug fixes for ROON support (Mac)
* Virtual audio device hot plug & unplug enhancement (Mac)
* Kernel driver audio data buffering model code rework (Mac / Win)
* Direct mode development : straightforward and bit perfect audio data transfer from kernel to user space (Mac / Win)
* Installer rework (Win)
* Mobile remote application optimisation and bug fixes (iOS & Android) (in progress)
So now AIR3Beta is coming. This is how I propose we work together:
• Wednesday, July 27th, we will open a “Devialet AIR3 beta program” which you will be free to join. AIR3beta is now at an advanced stage (I personally use it at home, and feel a big improvement). But it is still Beta software, and every setup / wireless environment is unique. We would appreciate if you could help us get better by testing and providing us your valuable feedback. We will post the link to the beta program here early next week. Feel free to share.
• We will create and manage an online page where you will find all the latest about our work on Expert. And also where you can share your experience with other Expert owners. Sharing is caring.
As a general matter, I will make sure our teams get better at understanding your needs and communicating on a regular basis with you. Bringing you audiophile happiness is the reason we are all going to work with a big smile on our face every morning.
Quentin Sannié, CEO,
and all your friends at Devialet
Fail! Bad management, simple as that.
It was, strictly speaking, a promise made by 'Quentin Sannie, CEO and all your friends at Devialet'. Where are they now?
