12-Jul-2017, 22:34
+1
Not a Expert/Pro customer but owner of multiple Phantoms and Dialogs. Same experience, had a problem with my first Dialog, got fixed within a week. Devialet sent me a new Dialog and UPS stickers to ship the defective one. They fixed via SW update the PSU noise in the Gold Phantoms without big advertisement.
Their constant Firmware and SW updates steadily improved the performance of the Phantom line, this is a commitment to their products much higher than other IT, AV, and Hifi providers like HP, Sony, or Philips that bring out half baked products without solving issues in their SW or HW and only launching in a fast pace new and steadily unfinished products.
Not a Expert/Pro customer but owner of multiple Phantoms and Dialogs. Same experience, had a problem with my first Dialog, got fixed within a week. Devialet sent me a new Dialog and UPS stickers to ship the defective one. They fixed via SW update the PSU noise in the Gold Phantoms without big advertisement.
Their constant Firmware and SW updates steadily improved the performance of the Phantom line, this is a commitment to their products much higher than other IT, AV, and Hifi providers like HP, Sony, or Philips that bring out half baked products without solving issues in their SW or HW and only launching in a fast pace new and steadily unfinished products.
