14-Jul-2017, 05:02
(14-Jul-2017, 04:58)Pim van Vliet Wrote:(13-Jul-2017, 12:14)Hifi_swlon Wrote:(13-Jul-2017, 12:11)Pim van Vliet Wrote: Another disappointing thing (Yes I know. Whinging!) is that I signed up for the two week trial this morning and only just got the free three month trial email. I tried to redeem the voucher but that is only available for new accounts!
I have to say though, I'm very likely to sign up for life. I've had soo much fun tonight.
Could you try a new email? Or just contact Roon I'm sure they'll sort you out if you only signed up this morning - they're pretty good like that.
Here's a bit of Roon service; I posted on the Roon/Devialet blog that I just missed out on the three month trial. This morning I woke up to an email from Roon asking for my Devialet trial code. I sent it ten minutes ago and I've already received a reply saying my three month trial is activated. And they thanked me!
Thanks to Rene and Kevin from Roon. Seems a great bunch of guys.
Roon's service has been exemplary. Every request I made to them so far has been responded and resolved in minutes.
I remember one time I had an issue with their new firmware. It took them a few minutes to respond and a couplel of hour to post a new updated firmware!
Kondo Overture PM-2i, Weiss DAC502, LP12 Haben, Aro, Keel, Radikal, Urika, EMT JSD6, Phasemation PP-300/T-300, Linn Krystal, Penaudio Serenade Signature
Kondo Operia SPs 2.7, KSL-VzII, Acz-Avocado, etc.
Kondo Operia SPs 2.7, KSL-VzII, Acz-Avocado, etc.