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08-Jul-2017, 08:02
(This post was last modified: 29-Jul-2017, 04:07 by MountainGuy.)
Got home, and light on my Dialog is off. I checked wall outlet power - good. I checked power cord - good. I unplugged Dialog and reconnect. Still no light. Spark has no connection.
Got unit December 2015. Does that mean I am toast?
Sigh - Phantom can't be repaired. What about Dialog?
Thanks in advance for any help.
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08-Jul-2017, 17:48
(This post was last modified: 08-Jul-2017, 17:49 by kameraguy.)
Ouch. Sorry to hear. I bought my pair of silvers Dec 2015 too. Let's see if my Dialog goes out soon as well :/
At least Dialog isn't that expensive compared to replacing a Phantom though.
If you haven't contacted support yet, might be worth a shot to present the issue. "maybe" they can work something out.
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Anyone know if the warranty is 2 years or 1 years?
Phantom is 2 years but doing a search, I did not find it for the Dialog.
Thanks.
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(08-Jul-2017, 19:44)MountainGuy Wrote: Anyone know if the warranty is 2 years or 1 years?
Phantom is 2 years but doing a search, I did not find it for the Dialog.
Thanks.
In the EU warranty is 2 years.
4 x Gold Phantom via LAN, 2 x Silver Phantom via LAN, Dialog, Remote, Tidal HiFi (Masters/MQA), Bluesound node II (TOS-link to Dialog, MQA), Roon (Mac)
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Yup, 2 years. Devialet is replacing it - process could not have been simpler or more perfect so far. One call, and item shipping out with label to return broken unit. Easy and professional.
Good Job Devialet!
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09-Jul-2017, 07:06
(This post was last modified: 09-Jul-2017, 07:10 by ragwo.)
Glad to hear it worked out for you! As a bonus you'll probably receive an Airplay compatible Dialog.
Living room: Kii Three/BXT with Control.
Den: Tannoy Precision 8 iDP with TS112 iDP subwoofer.
In the cupboard, waiting for a sibling: 1st gen. Phantom Silver running DOS1
My Phantom Voyage
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Oh those AirPlay Dialogues are a treat.
I wonder if an AirPlay Phantom paired in stereo with a non-AirPlay Phantom will take in the AirPlay stream for the stereo pairing like Dialogue does? I assume so but never tried it!
Sent from my iPhone using Tapatalk
Devialet Phantom (White)
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Just a note that I called on a Sunday. Talked to Anotnin. One call later, I got a label by email. Dropped the dead dialog off. THey cross shipped the new Dialog and arrived Wednesday. Could not have been better or simpler in terms of service and resolution.
