It sounds like this unit is second hand and:
1. They’ve mistakenly given you the wrong box/amp.
2. You’ve caught them out and they are trying it on.
Either way, you are entitled to get what you paid for, i.e. a new amp. If they told you that it was a factory sealed unit, then that’s what you should have. Do you have a receipt that says it’s a new unit? If they’ve charged you full price, it should be. Try the soft approach first, and if they argue, tell them that you’ll take them to the Small Claims Court if they don’t give you a brand new sealed unit.
1. They’ve mistakenly given you the wrong box/amp.
2. You’ve caught them out and they are trying it on.
Either way, you are entitled to get what you paid for, i.e. a new amp. If they told you that it was a factory sealed unit, then that’s what you should have. Do you have a receipt that says it’s a new unit? If they’ve charged you full price, it should be. Try the soft approach first, and if they argue, tell them that you’ll take them to the Small Claims Court if they don’t give you a brand new sealed unit.
Project Eperience X Pack with Ortofon Rondo Red MC, Oppo BDP 105D, 2 x Sonos Connect, QNAP HS251+ NAS with 2 X 6TB Western Digital Red, Mac 5K 32GB running Lifetime Roon, iPad Pro 12.9" for remote control. Etalon Ethernet Isolator, Devialet 440 Pro CI, Sonus faber Olympica ll with Isoacoustics Gaia ll feet, Auralic Taurus Mkll headphone amp., Denon AH-D5000, Sennheiser HD600 and HD800 with Cardas cable, Van Den Hul The First Ultimate and Crystal interconnects, Furutech power cables, GSP Audio Spatia speaker cable.
South Coast England
