No news....!? Is Devialet Chat dying in it’s boredom?

[Flashman]

No news from Devialet! The forum seems to become lethargic. No criticism, only an observation. Is this what we expect of a company that wants to make it right for their customers? Not to overpromis and underdeliver seem to stall activity here in the forum. Are we such satisfied or already in consternation or even worse jumping boat?

I used to work for another French company, Michelin, which for many years would develop its own tire-making equipment, believing that home-grown manufacturing was the only way to achieve superior quality.  Over time, it leaned that quality could be maintained and costs could be dramatically reduced by moving to industry-standard machines and adapting those machines to the Michelin quality system.  So, what does this have to do with Devialet?  I think the company might be too insular, living in its own cocoon.  On the other hand, we are incredibly lucky that Devialet permitted Roon to fix the problems with AIR, so clearly they are willing at times to move out of their self-imposed ecosystem.  Yet I continue to think that the Roon initiative was more of a one-off, and that Devialet isn't much into third-party partnerships.  In addition, as we all know, the company has poor customer communications.  This reminds me again of Michelin, which for years was not willing to share any information until it was iron-clad perfect.  That would often lead to criticisms that the company was secretive.  In the end, Michelin became more transparent to its benefit.  I think Devialet could learn from the lessons learned at Michelin.