Phantoms in the Ice Cream Shop!

[AudioMan]

I am here with technician now and we've done almost everything imaginable and we still can't get the Spark app to find the Dialog.
Any ideas?

The white light is solid and not flashing? Have you done the reboot button-pressing sequence yet?

Yes, after each reboot the light goes white and stays consistent. 

Make sure the Dialogue and the router share the same IP range on a private network other than guest settings.
Sometimes your Internet provider's set top Box have protocols or services disabled by default.

The internet tech/engineer attempted multiple configurations, protocols, etc. with the network but still nothing. I asked for him to provide with me a breakdown of what all he did so I could share it with y'all and Devialet to ensure we didn't miss anything. I will post it as soon as I receive it.