26-Oct-2018, 21:26
(26-Oct-2018, 20:42)AudioMan Wrote: Here are the steps the internet provider's engineer performed to access the Devialet Dialog:
Created a separate Devialet LAN 192.168.11.1/24 on port 2 of the FortiWifi 30E.
Created a policy on the FortiWifi 30E to allow all access from Devialet LAN 192.168.11.1/24 to the WAN
Created a policy on the router with port forwarding rules to port forward 24242 TCP/UDP traffic from the WAN IP to the LAN IP of the Devialet Dialog 192.168.11.2
Created a Policy on the router to allow all access from the Wireless LAN 192.168.3.1/24 & the LAN 192.168.5.1/24 to the Devialet LAN.
Successfully pinged from both the Wireless LAN and LAN to the Devialet Dialog, but was unable to locate the Dialog using the Spark app on both droid and apple products.
Successfully pinged from my iPhone to the Devialet Dialog at 192.168.11.2, but still unable to connect using the app.
I will contact the support at Fortinet to validate the port forwarding settings mentioned in the email correspondence with Garrett, as a last option I would suggest putting the Wireless LAN and the Devialet Dialog on the same network Devialet LAN 192.168.11.1/24, but this would require the purchase of another NetGear switch ~$109.
It sounds like your WiFi LAN (potentially shared with customers) may not have a way to talk to the "Devialet LAN" directly, which makes perfect sense. Can your tech set up another WiFi network to be part of the "Devialet LAN", so that Spark will be talking to the Dialog within the same (V)LAN?
