20-Nov-2018, 19:49
Frank,
Sad to read of your frustrations. I recently moved from S. Korea to the US and upon setup experienced perhaps similar but not exactly the same experience as you so other stating my solution was to reset until it stuck I am not sure how useful what follows will be of anything more than commiseration. I wish I had more time so as to at least make it entertaining but I digress.
Specifically, similar to you, on some devices I could not use Spark, while I could on others, and there were noticeable cracks and skips during playback and the left and right channels were mixed up. In time, I reported to Devialet that one my phantoms would disappear and the other Phantom would suddenly appear as “mixed.” I am not certain but this seemed to occur when I switched from using Apple airplay on one device -say my iPhone 6 which needed an OS update using an extended WiFi router, to an iPad with the latest OS update using the main router to a TV or computer which used optic inputs. This seemed to particularly true if I went from using Tidal through its App versus through Spark. I did not have the time or patience to verify my theory or find the trigger but in short I think I stretched the Dialogue’s handshaking capabilities across various media and OS beyond it’s capacity.
Additional symptoms occurred when I tried to reset such as: the speakers’ not clicking when I touched them while the woofers moved; the speakers’ tone not matching the designated channels, i.e., the tone would play from the right side even though I moved the phantom to the left; and, the entire reset process indicating that it was complete before moving through all the usual steps.
In order to get my setup to play together nicely, I unplugged everything to rest, and after some time plugged the power cords on to the same circuit and made sure the dialogue and speakers were on the same router. Then I began numerous hard resets, sometimes doing both dialogue and speakers, but not always, until I got the solid clicks from both speakers. Eventually, I was able to complete the Spark setup as one would expect. For now everything is good though I loath the prospect of losing this balance when one of more vendors in my music chain pushes out an update.
NB, I did hear from Devialet but we never managed to link up, my fault not theirs. The above action was based upon their prior guidance and my experience when I first received my golds and a phantom kept going misssing.
Bottom line, if our experiences do stem from the same cause, whatever it may be, I can only say I had success after setting aside some time and doing numerous hard and soft resets. Regardless, I hope your problem is soon resolved and you get back to enjoying the music.
JD
Sad to read of your frustrations. I recently moved from S. Korea to the US and upon setup experienced perhaps similar but not exactly the same experience as you so other stating my solution was to reset until it stuck I am not sure how useful what follows will be of anything more than commiseration. I wish I had more time so as to at least make it entertaining but I digress.
Specifically, similar to you, on some devices I could not use Spark, while I could on others, and there were noticeable cracks and skips during playback and the left and right channels were mixed up. In time, I reported to Devialet that one my phantoms would disappear and the other Phantom would suddenly appear as “mixed.” I am not certain but this seemed to occur when I switched from using Apple airplay on one device -say my iPhone 6 which needed an OS update using an extended WiFi router, to an iPad with the latest OS update using the main router to a TV or computer which used optic inputs. This seemed to particularly true if I went from using Tidal through its App versus through Spark. I did not have the time or patience to verify my theory or find the trigger but in short I think I stretched the Dialogue’s handshaking capabilities across various media and OS beyond it’s capacity.
Additional symptoms occurred when I tried to reset such as: the speakers’ not clicking when I touched them while the woofers moved; the speakers’ tone not matching the designated channels, i.e., the tone would play from the right side even though I moved the phantom to the left; and, the entire reset process indicating that it was complete before moving through all the usual steps.
In order to get my setup to play together nicely, I unplugged everything to rest, and after some time plugged the power cords on to the same circuit and made sure the dialogue and speakers were on the same router. Then I began numerous hard resets, sometimes doing both dialogue and speakers, but not always, until I got the solid clicks from both speakers. Eventually, I was able to complete the Spark setup as one would expect. For now everything is good though I loath the prospect of losing this balance when one of more vendors in my music chain pushes out an update.
NB, I did hear from Devialet but we never managed to link up, my fault not theirs. The above action was based upon their prior guidance and my experience when I first received my golds and a phantom kept going misssing.
Bottom line, if our experiences do stem from the same cause, whatever it may be, I can only say I had success after setting aside some time and doing numerous hard and soft resets. Regardless, I hope your problem is soon resolved and you get back to enjoying the music.
JD
