02-Jan-2019, 05:00
Hi there - I started the other thread and I find it interesting that even in this thread you still acknowledge what is by definition bad customer service.
I'm not here to troll or anything else, but for any brand the goal of the customer experience should always be frictionless, with the least amount of pain points. This doesn't ever seem to be the case when it comes to any Devialet experience - their first fail is communication. And that fail seems to continue - I'm glad they made the situation right on your $40K purchase, but if they couldn't do that I would imagine you'd be quite angry about the situation.
I'd love to go to my dealer but I no longer live in that country.
Let's all have a real honest look at this - they cannot seem to figure out how to communicate at the first touch as evidenced by so many stories here (and in other threads). Making things right in the end is not customer service, its last ditch customer retention.
I'm not here to troll or anything else, but for any brand the goal of the customer experience should always be frictionless, with the least amount of pain points. This doesn't ever seem to be the case when it comes to any Devialet experience - their first fail is communication. And that fail seems to continue - I'm glad they made the situation right on your $40K purchase, but if they couldn't do that I would imagine you'd be quite angry about the situation.
I'd love to go to my dealer but I no longer live in that country.
Let's all have a real honest look at this - they cannot seem to figure out how to communicate at the first touch as evidenced by so many stories here (and in other threads). Making things right in the end is not customer service, its last ditch customer retention.
D200, Sonus Faber Olympica I, Linn LP12
