(02-Jan-2019, 21:18)Pim Wrote:(02-Jan-2019, 14:31)AaronG Wrote: If you call or email German Physiks or Antipodes you get a response that day and they fix whatever the problem is. If you email Devialet you might not hear for months, or you might.
The question to ask here is how many units do these sell per year and how many does Devialet sell. Then there's the fact that Devialet's are much more complicated than speakers or even a streamer, thus there's more chances for the need of service.
How many toasters or kettles does Breville sell, which one has better communication with it's customers
A 1000Pro is the price of a half decent car her in Australia, and a car is much more complicated than an Expert Pro, but don't see the same lack of communication that Devialet are synonymous for. New CEO comes in and the communication actually gets worse in the case of Expert Pro's. Phantoms seem to have communication release every month, Expert Pro's - how longs a piece of string.
We're told by Devialet that Roon RAAT is their next no. 1 priority for CI Experts and this will be completed by end of 2018. We're now in 2019 and the update communication from Devialet is - Silence!!!
Cheers
John
PS I own an Antipodes CX and the support is 1st class (Tony is available virtually night and day, and Mark is very receptive to any emails addressed to him). Antipodes have also carried out multiple upgrades for existing owners and communication is excellent throughout, and after
1000Pro (Matte Black), Lenehan Audio ML5 Reference's, FoilTek Speaker Cable's, Paradigm Sub1, Entreq Poseidon, Antipodes CX, Roon (Lifetime), Curious Cable USB, Aqvox Switch, Gigawatt PC-3 Evo Se, Mad Scientist Link Cable (RCA/AES), PSC Power Cords
Australia (Perth)
