09-Jan-2019, 03:19
just to update...the replacement remote arrived. and the dial works. this is a good thing.
however...and not sure if its a strange kind of karma (or some kind of really obscure maliciousness as noted in the posts above they clearly are monitoring this site and potentially rewarding the positive comments)...but as soon as I paired the remote the phono amp no longer works in stereo. the right channel no longer works from the phono input. the left stereo signal is the only one that is output. all connections, settings and configs have been troubleshot.
It's particularly interesting as it works as normal in streaming mode. so its not a dead channel or a connection issue.
I've made the inquiry into their customer service team and was asked to make a video, which I've sent in...lets see how this gets resolved...and how long it takes.
however...and not sure if its a strange kind of karma (or some kind of really obscure maliciousness as noted in the posts above they clearly are monitoring this site and potentially rewarding the positive comments)...but as soon as I paired the remote the phono amp no longer works in stereo. the right channel no longer works from the phono input. the left stereo signal is the only one that is output. all connections, settings and configs have been troubleshot.
It's particularly interesting as it works as normal in streaming mode. so its not a dead channel or a connection issue.
I've made the inquiry into their customer service team and was asked to make a video, which I've sent in...lets see how this gets resolved...and how long it takes.
D200, Sonus Faber Olympica I, Linn LP12
