15-Nov-2019, 16:21
Though my experience should be shared as well as others on this thread.
On the 15th Oct this year my remote for the O d’A ceased to work and opening it up to replace the batteries I discovered that the original batteries supplied by Devialet had leaked and acid had discoloured/corroded the base and main unit together with causing the battery connections to be corroded.
I emailed Devialet support to explain the problem, after few days correspondence and forwarding photos and serial numbers they responded by sending a UPS return label to send the unit back to them for repair at no charge, I received the remote back today fully restored as new, remarkable given the special finish !
No fuss or queries, just got it sorted.
On the 15th Oct this year my remote for the O d’A ceased to work and opening it up to replace the batteries I discovered that the original batteries supplied by Devialet had leaked and acid had discoloured/corroded the base and main unit together with causing the battery connections to be corroded.
I emailed Devialet support to explain the problem, after few days correspondence and forwarding photos and serial numbers they responded by sending a UPS return label to send the unit back to them for repair at no charge, I received the remote back today fully restored as new, remarkable given the special finish !
No fuss or queries, just got it sorted.
