02-Jan-2020, 22:19
I wanted to take the opportunity to give some credit where credit is due;
I have an Expert pro 140 whose remote, a few month ago, started to behave oddly (not track the revolutions to the correct increase or decrease in volume). I reached out to Devialet and they agreed to fix the remote no questions asked. The remote was returned but after a few weeks the behavior returned.
I reached out to customer support (Kenshiro) who went above and beyond working with me to find a satisfactory fix - in the end Devialet shipped a brand new remote that as of now still works.
I purchased the amp new about a year ago and this is also not the first time i have had a piece of electronics fail. Usually if its outside the 30 day industry standard warranty period you are out of luck. Well Devialet stood behind the craftsmanship and honored a failed product.
Thank you Kenshiro and Devialet for great customer support
I have an Expert pro 140 whose remote, a few month ago, started to behave oddly (not track the revolutions to the correct increase or decrease in volume). I reached out to Devialet and they agreed to fix the remote no questions asked. The remote was returned but after a few weeks the behavior returned.
I reached out to customer support (Kenshiro) who went above and beyond working with me to find a satisfactory fix - in the end Devialet shipped a brand new remote that as of now still works.
I purchased the amp new about a year ago and this is also not the first time i have had a piece of electronics fail. Usually if its outside the 30 day industry standard warranty period you are out of luck. Well Devialet stood behind the craftsmanship and honored a failed product.
Thank you Kenshiro and Devialet for great customer support
