Devialet Customer Service is the BEST

[David A]

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I purchased the amp new about a year ago and this is also not the first time i have had a piece of electronics fail. Usually if its outside the 30 day industry standard warranty period you are out of luck. Well Devialet stood behind the craftsmanship and honored a failed product.

Thank you Kenshiro and Devialet for great customer support

I also have had very good service from Devialet on the one time I needed my 140 repaired but I would make one point about your comments.

You refer to a "30 day industry standard warranty period". In my experience the warranty period on most high quality audio equipment is considerably more than 30 days and 2 years is common. Devialet provide a 5 year warranty with a free 3 year warranty extension if you register your Expert Pro. You shouldn't be at all surprised that Devialet repaired your remote under warranty for an amp purchased about a year ago, what you should be surprised about if you're used to 30 day warranties is that Devialet provide a 5 year warranty, 8 years if you register your amp.