No bluetooth

[alandbush]

Hi.
I have two phanthom whites and one dialog. I am trying to configure theese to the direct optical mode but are having some problems. After dooing som reaserch an testing it seems that one of the phantoms does not show up the bluetooth option. The phantoms are of two generations, one not having the airplay option, and one with airplay connectivity. The one not showing bluetoot option is the one with built in airplay connectivity.  When trying the devialet app (not spark) the «old» one without airplay connects imediatly, the other will not connect at all(is not found by the app, or found and shown in orange whith an ! In front.
Can anybody pls help ?
Best regards Lars

I hope I am not falsely raising your hopes but the lack of a Bluetooth option may be resolved with a Phantom firmware update.

I base this on my own experience with gold Phantoms.  I have five and one failed to offer the Bluetooth option despite all five having the same firmware version.  I raised a Help request to Devialet and, eventually, after much toing and froing failed to help, a firmware update was offered for the specific gold Phantom.
This update was successful and enabled Bluetooth.
Not long after, another Phantom “lost” the Bluetooth option and I repeated the process.  A firmware update was requested and applied successfully with Bluetooth being enabled.

So, please, raise a help request through the Devialet customer support. Provide details of the Phantom, in particular, the serial number and explain that Bluetooth is not enabled.  I hope you get a positive response.

Nb - the serial number can be found via the Spark app under the Devices tab, if I remember correctly.