Roon RAAT and "An audio file is loading slowly"

[mdconnelly]

Just received this reply today from Karen at Devialet:

We know that some other clients have problems similar to 1Gbits but not 100Mbits: however, we have never managed to reproduce these problems here in our lab. This problem will be corrected eventually. In the meantime, 100Mbit usage would be a relevant and sufficient solution for audio.

Wow, that's a bit different from the responses I received from Ginger at Devialet awhile back.   Her initial response (back in early March) was that they hadn't seen this problem and that I should contact Roon or just use AIR... then closed the ticket.   Frustrated, I reopened it and kept pestering given the number of people experiencing the problem.  Her last response in early April was ... 

"... the problem with hi-res 24-bit music is now a known issue to our Expert team. 

Unfortunately, I was informed that so far we have no solution apart from using Roon + Air, which perfectly works at gigabits speeds. 
Our engineer is working on it but it probably takes some time. We will send out communication with any updates via Newsletter."

I suppose none of these marginally useful responses from Devialet should be a surprise, but it is frustrating and hardly confidence-inducing.