Remote rises volume by itself

[RvdH]

While listening music via Roon on my Devialet Expert 200, out of nowhere the volume suddenly rose by itself. The slider in Roon moved. Sliding it back did not help. Turning the remote left did not help either. I managed to switch off the Devialet just before it would blow up my speakers.

Testing showed that the remote sent a signal to the 200. Roon is limited to -10dB, but the remote signal overrules this. The issue did not occur since I removed the batteries from the remote. 

This issue makes me very insecure listening to music and leaving the room.
I am very curious if other users have had the same issue, what caused and resolved it.

Thanks!

I had the same problems with my remote. It was resolved by returning it to France. This was approximately 2 years ago, and no issues since.

Eventually I got permission by Devialet to send in the remote. After I got it (or another one) back, the problem never occurred again. But it was scary to leave the room with the music on for a couple of months. Thanks for the replies.