29-Mar-2020, 15:21
Enjoy your Gryphon!
Can you share your first impressions?
Regarding your thoughts on Devialet, I agree with you, and at the same time I disagree.
This is because, as far as I can tell, we have different experiences, perspectives and personal evaluation criteria. And this is ok / normal...
The long version of my perspective is this:
I wish you to enjoy your new purchase, Gryphon to be above your expectations, and - most important - enjoy your music and wonderful audition!
Can you share your first impressions?
Regarding your thoughts on Devialet, I agree with you, and at the same time I disagree.
This is because, as far as I can tell, we have different experiences, perspectives and personal evaluation criteria. And this is ok / normal...
The long version of my perspective is this:
- Hardware: excellent.
- Sound quality: excellent.
- Software: it offers functionalities far above any amplifier software I've seen. Indeed, it has bugs (and lack of functionalities), as most software have. I'm lucky, because I'm a "minimalist" user, and I found workaround on all the bugs that were important to me (some with help from the Devialet team).
- Software updates: lately, software updates are very rare, which is frustrating. Soon it will be 14 months without any update... Still, every software upgrade I've seen from Devialet, it was a good one: in terms of functionalities, they have brought much more than the upgrades from other software.
- Direct relationship with the customers (technical support): I have a dual opinion. On the one hand, it can be frustrating (but I've seen this at several companies). On the other hand, I saw that the support people are doing everything they can to help. At least in my case, they have done more than I expected, and more than I have seen before at any other companies.
- Dealers: for me this is not a criterion for evaluating the product or the manufacturer (dealer is a third party company). Maybe because I was lucky again, and I have a very good Hi-Fi dealer, and I use it in most cases.
I wish you to enjoy your new purchase, Gryphon to be above your expectations, and - most important - enjoy your music and wonderful audition!