My thoughts on Devialet

[PeppaPig]

Hi there!  I'm a new member (but I've been lurking on this forum for the better part of 2 years).  And I'm not 'yet' a Devialet owner.  I've wanted to be....oh so wanted to be....but what I read here mostly scares the s**t out of me.  Somehow I've managed not to spend - for the record I've been mulling over a Devialet (and a Macintosh MA7200) for about 2 years, but somehow I have managed not to pull the trigger. 

I so want to love this product, but the seemingly lack of love from its creator keeps me away.  But I will continue to watch here, for good news.  New firmware that solves all problems.  New features and sources for the very expensive streaming board.  Maybe even new Devialet models...who knows.  But for now, my money stays in my pocket.  So please please please someone bring the good news !!!!

I can understand your concerns and the best way to resolve it is twofold:

a) Listen to it.   I suspect that like most of us, it will truly impress.   
b) Accept it for what it is when you purchase it.   We may still see further firmware releases from Devialet, but it is unlikely we'll see any significant new efforts (and I base that solely on lack of any updates since the last release 16 months ago - I have no inside information).

Devialet can be well criticized for not meeting their promises and not communicating well, but DevialetChat is also full of very positive stories of Devialet stepping up to fix or replace malfunctioning equipment on the rare occasions that has happened.  So from that standpoint, I think Devialet is solid.   I don't see a lack of love from Devialet as much as simply a lack of resources.   It was and still is an exceptional product.

Agree. My customer service experience with Devialet was extremely good. They fixed my old second hand remote without asking any question. And they offered other services to me which not part of the warranty but they did it for keep me happy. My Devialet has no bug that upsets me and it functions as good as any other high end amp, may be better.