16-Jun-2020, 07:12
Dear all,
I'm Jean Marc, south of france, and is (mmm...no... was) happy owner of two 600 reactors since june '19.
all was perfect until Deviallet app last update.
I uploaded the app (1.11 ) and then ... nothing ... the reactors cannot be used anymore ( or randomly)
I spent more than 5 hours with Devialet customer support , trying to fix the problem.
It seems that the 1.11 update, in combinaison with the last firmware "killed" the wifi connection , or renders it randomly.
sometimes it works using airplay (I'm full apple) but never using devialet app.
I cannot use (and so listen music ) since 5 of may, and remain without any new from devialet since one month now.
my two reactors are under garantee.
My question is:
Are some of you facing the same problem?
any ideas? suggestion?
thank for your answers and your help !
Jmarc
I'm Jean Marc, south of france, and is (mmm...no... was) happy owner of two 600 reactors since june '19.
all was perfect until Deviallet app last update.
I uploaded the app (1.11 ) and then ... nothing ... the reactors cannot be used anymore ( or randomly)
I spent more than 5 hours with Devialet customer support , trying to fix the problem.
It seems that the 1.11 update, in combinaison with the last firmware "killed" the wifi connection , or renders it randomly.
sometimes it works using airplay (I'm full apple) but never using devialet app.
I cannot use (and so listen music ) since 5 of may, and remain without any new from devialet since one month now.
my two reactors are under garantee.
My question is:
Are some of you facing the same problem?
any ideas? suggestion?
thank for your answers and your help !
Jmarc
