New Firmware

[jonstatt]

I had the same problem. Then found this: https://help.devialet.com/hc/en-us/artic...0018345839 — the part about “Error updating case” will tell you to leave it plugged in and open for a few minutes, it’ll come back (at least mine did)

Nice thought, but no.  

Left the case open for 30 minutes (nothing).  Removed the right earbud and replaced it, waited for 15 minutes (nothing).

Mine is dead as a doornail, as far as I can tell.

I'll keep trying, I guess, and I've opened a ticket with Devialet support - took them almost a week to respond last time, so not expecting anything soon :/ Meanwhile, I guess I'll just stare longingly at my Geminis ... 

UPDATE:  After at least 30 tries (i.e., open / close case, remove L/R earbuds, open / close case, remove R earbud only, etc.), I tried again this evening ... and the case started charging!  The next time I removed the right earbud, the external case light came on, and the next time I checked the case, it had been updated to v1.20 of the firmware!

Not sure I'm 100% OK with the case being "dead" for over 36 hours - and not confident it won't happen again - but it appears I'm up and running for now

I ran down the batteries until the case was no longer seen in the app and the ear pieces were no longer being charged. Then followed the procedure and it worked! I hypothesised the battery needed to reach low enough that the case effectively reset earlier in the thread. I wonder if this is what also happened with you.

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