New Firmware

[blueshell_]

Like many others here I've been unsuccessful in updating my Gemini, I feel like my head is going explode dealing with these things.

After reinstalling the app it's currently showing my left earbud is updated to v1.1.0.16, my right earbud is v0.0.0.0 and the charging case is v1.0.22. The left earbud will take charge but the right earbud is at 0% and does absolutely nothing, I'm guessing due to it being stuck on 0.0.0.0? I have no idea what else to try at this point and having unpaired them from my phone I can no longer use them. I cannot reset them and attempting to pair them just gives me a white light and then nothing. I'm currently in contact with their support team but their latest reply was simply a step by step process which is on their website which I have already tried to no avail.

Does anyone have any idea what else I can try? I'm starting to think the problem with the right earbud is leaving me with no options.

I don't know what you tried so far so it is hard to suggest what else you can try.

I've tried to reset but every time I got a red blinking light and now I don't even get the orange light first no matter how many times I try. I've tried to pair with my phone again but I get a single white light and nothing after that. I feel like the right earbud being stuck on 0% and on v0.0.0.0 is preventing anything from being able to reset or pair. I also tried running everything down to 0% to start again from them being dead but nothing. I've tried to get the right earbud to charge or even just pick up that it's in the case and it just won't happen.