Classic Phantom White not working reliably after upgrade

[bravocharlie]

I posted in another thread regarding this issue, but here it is again:

There are obvious issues with speakers that have Toslink connections. What happens is the that the Toslink device sometimes sends a random signal even if not transmitting data and thus, creates a false call for the speaker to switch inputs. We (Devialet and I) confirmed this in the prior release which is why they introduced a Optical autoswitch in the app. That switch is still present. I have the autoswitch turned off and manually switch.

I'm guessing with this latest release, there is an issue when switching between sources, the speaker(s) get hung up and stop operating. The reset (power cycle or button push on back of speaker) resets them temporarily to work, but the minute the Toslink signal comes into play, they crash again. - just my guess, but I've been dealing with this in the prior release as mentioned earlier.

This seems to resolve the issue. I just tested it extensively switching back from three different sources:

CableTV: via Toslink
AppleTV: via AirPlay2
Roon: via Ethernet

Setup: 2 Phantom Golds (stereo pair) both connected to ethernet cables (both running to the same switch) and both plugged into the same power supply. No wifi connections to speakers; everything via Ethernet or Toslink.

Update: speakers still crash. Paused them and unpaused and they are unresponsive and then reboot.

The latest from Devialet:

At the moment, I have a few clients who are facing the exact issue as you. We are doing research on this issue and are seeking of solution from our software team.
I will update you once I have any news.


I like how he says: "a few". I seriously doubt that. I also wonder how this software/firmware gets released without a proper beta test. This is the second release that has been buggy and created havoc. You really have to start to wonder what is going on in France at this point. Well funded, great product, poor customer service (days for resolution), poor execution, horrible website for support, and extremely poor communication on all fronts. App and firmware released without ANY mention on the support portion of the website. Really? That came AFTER it was released almost a day later. You also really have to wonder at this point if management knows what's going on in the trenches or this information is withheld and they're operating in some sort of French Utopia that everything is just wonderful. Its not; especially for a premium brand (supposedly).