12-Feb-2021, 20:11
(12-Feb-2021, 04:59)echooo23 Wrote: So very frustrating. I opened a ticket with Devialet and they said the new firmware has a known issue with all audio going silent (which can be solved with a hard reset but then will reoccur later). Their suggestion was just to not upgrade the other one.
But now the one that won’t upgrade can’t connect back to Spark either. It goes through the steps, but then afterwards, it’s not recognized as a device within Spark.
Could it be a hardware issue? I can’t get it to connect to anything at all. Just a dead weight at the moment.
Hi there. I am a little lost with your (huge) screenshots. You say you already upgraded one Phantom and it shows up in the new Devialet app, is that correct? Then you said the other one which you can not upgrade does not show in Spark, yet I can clearly see one Phantom in your screenshots!
This being said: the best way to upgrade Phantoms to DOS 2 is from a working DOS 1 setup. So your first step should be to set it up in DOS1 (with Spark).
For this, I strongly recommend
(a) turning off all other Devialet equipment, including Dialog if you have one
(b) connecting your Phantom to the router via an Ethernet cable
© performing factory reset on your Phantom. I don't remember what that was in DOS1... three clicks on the back button? unplugging/replugging ? Anyway you'll know you did things right when the Phantom goes into the DOS1 setup mode (kind of a continuous sound loop)
(d) launch Spark, set it up so that you can see it in Spark
(e) try to play some music
Now that you have DOS1 working via Ethernet, quit Spark and launch the new Devialet app. The upgrade should work now. Of course, do not lock your phone screen (disable the sleep!) or even exit the app while performing the upgrade - phone sleep modes may mess with file transmission from the phone to the speaker.
If it fails, (a) take a screenshot of the failure screen (b) shake the phone 3 times -> you'll be able to send an email to Devialet, containing detailed technical logs © contact the support with the screenshot, say you have sent the report from the app and insist that you are trying to upgrade from DOS 1 to DOS 2 ! (and not from DOS 2 to DOS 2, their initial response does not make sense).
Hope this helps.
