Roon 1.8 first impressions

[bernardl]

@bernardl - I totally understand your frustration, but... Roon is miles beyond Devialet when it comes to customer communication and their forums show that.  With that said, I really expected to see an update from Roon this past week.  My guess is that the beta testing revealed issues not yet fixed.  But unlike Devialet, we know they’re actively working on it. 

Still, being dead in the water is unacceptable.  Unless you’re a lifetime customer, I hope they at least extend your license by however long your downtime is.

Yes, I am a life time customer, so it looks like they have zero intention to do anything for me.

The issue is finally fixed since yesterday.

My view differs from yours on this. Devialet has, as far as I know, never left a group of users without any solution to use the main function of their amp, which is to play music. I am fully aware about the many issues users, including myself, have experienced with various aspects of the Devialet, and I am in no way saying that Devialet is doing a good job.

But Roon has just left a group of users for 6 weeks without any solution to use the core function of their product.

Anyway discussing it here will not make any difference. Others and I have loudly expressed our dissatisfaction on the Roon forums, not just for ourselves, but for the sake of the whole Roon users community. They need to improve significantly the way they develop software and support their paying customers. And being a software professional I know exactly what I am talking about.

Cheers,
Bernard