19-Aug-2022, 18:51
(08-Aug-2022, 00:51)Ebro Wrote:(12-Jul-2021, 04:10)meta Wrote: Sad day today. i have a pair of Phantom Golds bought late 2020 and today one of them refuses to power on.
this happened while i was watching a movie and the phantoms cut out during movie ( has happened for a couple days)
i would usually just reconnect (using Airplay from imac) and keep playing. sometimes it would need a hard reboot by unplugging the devices.
well today one of them won't power up. i've looked up the articles from devialet help and followed them doing the long press or the five quick presses on the back button but this didn't wake the Phantom Gold up.
i tested the plug for power by plugging in a lamp and confirmed there is power there.
i don't know if i missed anything.
emailed support waiting to hear back
appreciate any help on this if you have it.
I have the same problem for 2 years now. they replaced my phantoms 8 times... the ones i have now are broken again. when i watch a movie and there is a heavy bass scene they pop and shut down. sometimes i can start them up somethimes they break completely. i have no idea what causes this problem also the support team as no clue...
Have you ever thought that the problme may be the bass-signal? If that is badly shaped it may damage any equipment. Look at the signal with a serious analytic tool.
