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AIR problem with Windows 10
#11
Wink 
(24-Mar-2020, 09:21)Stephan84 Wrote:
(21-Mar-2020, 18:06)ekal Wrote: Hi,

just noticed this thread. I've previously been in contact with Devialet about Windows 10 and AIR issues (blue screens of death) and they just concluded that Windows 10 and AIR are incompatible:


My correspondence with Devialet support:

Hi Emmanuelle,

thanks for contacting me again. The incompatibility with Windows and AIR has persisted, and unlike I had hoped, is causing blue screens regardless of whether sound is being outputted or not. So I have only been able to use my Windows 10 computer after removing AIR completely from it. So yes, I've had now a stable system that way, which is not the same as solving the problem.

Obviously, this is quite a big issue.

Hope it gets solved soon, and I'm looking for updates for the process on this.


Regards,
* * * * * * * * * *

Emmanuelle (Dev support):

Hello ****,

Hope this email finds you well.

For now, Devialet Air under Windows 10 is non official.
Therefore, we don't have solutions for this until a next update.

If you need to stream, what we recommend is UpnP or Roon which are excellent options.


Hi Ekal,

very interesting post for me - seems not all of the Devialet support know this. My contact is Shai.
Maybe you can tell me when you got this post form Emmanuelle?

Thanks and stay healty,
Stephan

Hi Stephan, 

AIR started to cause blue screens of death around beginning of September last year, and I sent mail to Devialet support right after that. I believe the problems were related to a Windows 10 update that happened around that time. 

Funny if they still list Windows 10 as compatible when they've stated that it's "non official". Maybe they just haven't updated the page since last September   Smile

Cheers,

Esko
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#12
(21-Mar-2020, 15:55)Stephan84 Wrote: Hi Marietto,

Thanks, but my firewall is deactivated.

In the meantime, Dev. support contacted me, but they have also no idea so far:/


Hi Stephan84 , 
I use Win10 with AIR Eth, never had a problem, have you tried using static IP?

My config. PC Win10 - Switch - Devialet 
Clearaudio Solution Cmb - Clearaudio Syncro Power - Achromat - The Wand Plus II - AT Oc9 III - Nuc Cirrus7  Roon Rock - Cisco sg200-08 - D220 Expert Pro Ci - PMC LB1 Signature with SAM - Egglestonworks Fontaine II - 2x BK 200Xls ff Mk2 - Meicord Eth - Siltech New York - Audioquest Nrg Z3 - HAF Drc

Marietto - Italia
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#13
Hi guys,
now it works without problems - without any changing! No idea why!?

Conclusion: Win10 works with AIR - I can't believe it - I'm really happy nowSmile

Thanks nevertheless,
BR
Stephan
Devialet 200; JRiver; Gizmo; Heco "The New Statement";

Target in Future Devialet 400; Innuos Mini MKIII; Focal Sopra II or Utopia Diablo or Sonus Faber Olympica Nova III
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#14
(20-May-2020, 09:00)Stephan84 Wrote: Hi guys,
now it works without problems - without any changing! No idea why!?

Conclusion: Win10 works with AIR - I can't believe it - I'm really happy nowSmile

Thanks nevertheless,
BR
Stephan

I'm happy it works for you now! 

About a month ago I installed AIR once again to check if it would have mysteriously started working again - it did for some days, but then I got the blue screen of death (and a lot of headache) again.
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#15
That was always the problem I had with the Devialet AIR driver.... it worked perfectly when it worked, but sooner or later it wouldn't , often resulting in a BSOD or some other reason I needed to reboot the PC running it. I suspect every Windows update was a bit of a risk.
Devialet 440 Pro (two 220s)- Oracle CD transport - Kuzma Stabi S/Stogi S turntable - Von Schweikert VR-35 speakers - JPS SC3 SCs - PI Audio power conditioning -
Triode Wire Labs ICs and PCs - Roon on NUC 8i7beh running ROCK
Durham, NC USA
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#16
(21-Mar-2020, 18:06)ekal Wrote: Salut,

je viens de remarquer ce fil. J'ai déjà été en contact avec Devialet à propos de problèmes Windows 10 et AIR (écrans bleus de la mort) et ils viennent de conclure que Windows 10 et AIR sont incompatibles:


Ma correspondance avec le support Devialet:

Bonjour Emmanuelle,

merci de m'avoir recontacté. L'incompatibilité avec Windows et AIR a persisté et, contrairement à ce que j'espérais, provoque des écrans bleus, que le son soit émis ou non. Je n'ai donc pu utiliser mon ordinateur Windows 10 qu'après en avoir complètement supprimé AIR. Alors oui, j'ai maintenant un système stable de cette façon, ce qui n'est pas la même chose que de résoudre le problème.

Évidemment, c'est un gros problème.

J'espère que cela sera bientôt résolu, et je recherche des mises à jour pour le processus à ce sujet.


Cordialement,
* * * * * * * * * *

Emmanuelle (Support Dev):

Bonjour ****,

j'espère que cet email vous trouvera bien.

Pour l'instant, Devialet Air sous Windows 10 n'est pas officiel.
Par conséquent, nous n'avons pas de solutions pour cela jusqu'à une prochaine mise à jour.

Si vous avez besoin de diffuser, nous vous recommandons UpnP ou Roon qui sont d'excellentes options.
: @ le support de Windows 10 n’est pas officiel, c’est sorti en 2015. Windows 7 n’est plus supporté. C’est une joke. J’ai acheté un appareil neuf qui est supposé fonctionner dés la première journée. Ils se vente d’être à la fine pointe de la technologie et sont incapables de supporter Windows 2015? Je vais sûrement pas utiliser un appareil de ce prix avec AirPlay. Si je voulais AirPlay j’aurais un speaker Apple 20 fois moins cher. Dans mon cas, pas d’écran bleu, mais air arrête de fonctionner après chaque morceau de musique, je dois désactiver et activé à chaque fois.
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