Phantom I Stereo Pair - Music one Speaker constantly breaking-up

[alexandredp]

I agree with SupaDean, every time I lost signal, stereo etc. with my 2 Phantom Gold Premier + Dialog, it was due to my LAN becoming sub par... and gee it is easy to get to that crap state when one is forced to use one DSL modem for Internet connected Ethernet to one WIFI router linking to a repeater via 5ghz for max throughput then phantoms connected to Dialog with Ethernet to repeater and Dialog getting source via Tos-link from dedicated sound PC using W11 and Sound blaster top ext sound card... Nothing but net huh? 
So when sh.t happens, I now blame my repeater, LAN etc. first and when I reset or modify (Wi-Fi congestion etc.) things get back to normal... It took me a while to make the jump to DOS 2 as I was afraid it would get worse... well yes and no... had less LAN issues before maybe, but the setup is now fast and clean and I do think I m perceiving a little better with sound too... Just my 2 bobs here guys to try save you time etc. in sending the speakers back if the problem sits elsewhere... That would make me very angry to be without my Golds as I listen to them EVERY day 365 days (if I am home) for at least 12 hours straight...

[scotthar]

Thank you, will try it wirelessly also!

Hi @floriz01 welcome to the 'fun'.  Give it a try just to see how things work and at some place you need to use a WIFI point but i try to limit my 'reliance' on the WIFI.
I don't do much streaming from online services but that will increase your reliance on the wif network.  So some of what i suggest might not be as simple if you want or need to use streaming services.

A simple AP point with your Devialet client is best.  Take an old router with a WIFI and plug your speakers into it, setup its own network, and plug the WAN side of that router into your current network.  That will pretty much isolate your speakers on its own network, with internet access, and you use that WIFI access point to connect to and control or feed the speakers.

I do this but i also use that router for other devices i want to keep isolated from some other private network.
then I use an old android phone that pretty much just runs only as a Devialet control , remote point.

If you use your phone and you are roaming around a mesh network then your client gets passed around and confuses the simple minded speakers network stack who has it..

Use Ethernet avoid WIFI for the speaker to speaker connection.
Use a nearby WIFI AP on the same network segment( use a old router or take an AP and plug it into the same network switch your speakers are plugged int).
Once configured i use the ethernet to control the speakers via a custom windows client. (http://halrad.com, its rough but works).
I leave my phone client connected but rarely use it other than to connect (join or leave) two systems together for 'multi-room' use case. (via the android or ios client)
Sources (Dialog or Arch) are selected via my app/system. (i only use these two most of the time)
The dialog and or arch is fed from whatever is desired.
Volume is controlled via the volume remote or my app/system or a phone/tablet devialet client.

biggest complaint is every time you reboot your speakers.
I recommend doing this weekly.
the source IDs change..   if you use the devialet client app you dont care, if you use my app you have to learn the new index for the source you want. (i use optical which is hard to pick them apart, have to do it via Device ID,  in the current sources list) but you dont care about that unless you are a dev.

point is: use ethernet as much as possible.
keep it simple.
stay away from all of the fancy mesh stuff.
use an old router and AP if you have one , it might make your life easier..

 good luck, let us know how it goes....!!!
 lots of people have hit issues, i doubt you have 2 bad speakers in a row.!

[molecule93]

Hi, my listening experience with Devialet has changed since I bought a dedicated router. I use an Asus with references provided by Devialet. I stream from my iPad with an application to play Qobuz music through Upnp by Wifi and I can stream most of the tracks without issue. Compared to using the router provided by my internet provider, it's day and night. Might be worth having a look at.

[Hsoeby]

Make sure you phantoms are on the same power cable / outlet. I also recommend moving any google devices to another network - that solved a lot of problems for me, no clue why - but haven’t had any issues for the past 1-2 years after I changed this ! BTW I only use WIFI and have absolutely no problems now. (Phantoms uses auto PLC thru power cables, that make sync between my 4 GOLDS perfect)

[alexandredp]

Hi Everyone - I'm new here and unfortunately an unhappy Devialet owner from Amsterdam. Nice to meet you all!!

I was hoping someone could help me since Devialet support is the worse support I’ve ever experienced ! Been with them on and off for 5 months to solve the issue which they haven’t been able to do.

Issue: 
1) every few minutes the music at the (usually left but it can change) phantom breaks up / stops for maybe a second or two and then continues playing. The other Phantom keeps a steady stream of music
2) every week or so both phantoms disappear from the network and I need to restart both phantoms (unplug and replug) to have them show up again.

Configuration: 
- 2 Phantom Golds in Stereo pair connected via Ethernet
- Playing music via Spotify Connect but switching to Airplay gives the same problems
- Using a Deco M9 Plus mesh network (2,4 and 5Ghz which shouldn’t make a difference since they’re connected by cable)

I’ve had the 2 Deviates Phantom Gold in Stereo pair for 6 months; I sent many reports to Devialet Support; they had me change many settings in the app but nothing helped. 

They had me sent one of the phantoms in for repair — when I got it back the phantom was both damage and not working anymore (only static sound!)   Can you believe that?

I turned to my HiFi dealer (should have done that way earlier ) and the guys got me two brand new speakers last week (kudos to them!) However, I installed them, in stereo pair again and one of them AGAIN has the same behaviour as the old ones that every so many minutes there’s a small hick-up in the music stream (both Spotify Connect and Airplay, connected via Ethernet). 

Also, this morning I again had to restart the whole system to get them to show up again.

Needless to say I've lost all faith in Devialet support and frankly also the speakers. 

If any of you has any tips that would be immensely appreciated. The other option is to see if I can still give both speakers back to the dealer before I loose all guarantee and go back to my Sonos system. 

ps: looked at multiple chats in this forum but cannot find an answer.

Thank you so much ! 
Floriz

For what it is worth... having the Premier on Devialet columns, I had the belief that running the optical, Ethernet and power cable though the trunk would not cause any issue in locking the device properly.... alas... it has been a struggle and eventually it kinda worked and the lock was achieved .... but recently I have had some TS with regarding losing the left one on and off for no apparent reason, having to reset the pair etc.... something I managed to track down to how good my Eth connection was to one of the spkr.... connected the device directly with a good Eth cable bypassing the provided one and.... so far no more LAN issues... I should have tried to analyse the traffic as I probably would have discovered a sht load of repeat and errors caused by a bad cable....  Also something to keep in mind guys if you, too, experience less than perfect sound. Personally I always blame my LAN first. So far it never "failed" me... pun intended.