(14-May-2018, 17:27)GuillaumeB Wrote: [ -> ] (14-May-2018, 12:59)AaronG Wrote: [ -> ]If anyone gets to hear the Grimm setup at Munich I’d love to hear your thoughts about the new music player. And about anything Grimm!
I wish you had said before - I saw them there but had so little time. There were many brands I missed.
Guillaume
Too bad, but thanks! The new
MU1, looks stunning in the minimalist Grimm way, and judging from their track record it should be a serious piece of kit.
(14-May-2018, 17:18)GuillaumeB Wrote: [ -> ]My Sound.
He made some beautiful custom stainless steel stands for Devialet’s when I was scouring the net a while back. Great looking place.
(13-May-2018, 15:51)markush Wrote: [ -> ]Sure everyone get‘s their chance. It‘s just a shame they didn’t send out an invite via email to customers or DC members to attend the demo / meeting in Munich. Then a lot more people would have been able to join - me included.
Regarding more attendants, different questions raised.
I am sure you discussed topics like these which been named many times here on DC:
- when will the very long outdated Remote App be redone / updated?
(Over the years a Universal App is Standard that works seamless with different devices, resolutions)
Also feature wise every cheap AV receiver, sound dock has an app to adjust settings in real-time.
When will this be available?
- There is already a web server running - so to not just send feedback but also download and install firmware updates should be close ahead. Finally skipping the need for time-consuming SD process.
- online configurator is quite a mess
Heard that it should still be another few months until known bugs get fixed / it gets up to date again.
- Though known for years remembering individuell settings of source (phase, ICM, SAM %, etc) still not working
- will there be SAM V3?
- room correction / Dirac Integration ?
I totally agree. I was there but I was wondering why they organized an important event (6-7 of Devialet staff flew in from different countries) and relied on word of mouth communication ensuring that people will come. Maybe it was intentional? Another 5-6 people could have sat but another 20 and they would have been in trouble. The whole space is not big enough and definitely not enough chairs seem to be around. My dealer told me that on Wednesday they were also less than 10. Given that Devilet dealers sell other brands too, many of them surely were at the show. Maybe only these many dealers left? Devialet stated that they are going into direct sales through there own shops wherever they can.
Still, I sympathize with Devialet for not doing things right, off the bat. I will write another post what I think about it.
(14-May-2018, 22:43)zdenes Wrote: [ -> ]Still, I sympathize with Devialet for not doing things right, off the bat. I will write another post what I think about it.
Why sympathy for Devialet?
I have 2 x 250Pro's ($50kRRP here in Aus), but it's nearly 3 weeks and no answer to my Customer Support ticket. They won't pass on my phone calls to Mathieu or anyone else within Devialet, will only reply via email which is at best once per week, and now they have an event in Munich that is by word of mouth only, but the rest of their thousands of customers are kept in the dark regarding current/future plans for their Experts (not just Pro CI models, but Pro & non-Pro models).
Before anyone says go to my dealer, I've already tried that and they know nothing about any current/future plans (or they've been told to say nothing), and the distributor here in Australia knows little also (I know more than the both of them put together). Devialet won't update their customers, and aren't keeping there dealers or distributors in the loop (at least here in Australia they're not).
No sympathy here from me, sorry to say.
(14-May-2018, 23:32)Celts88 Wrote: [ -> ] (14-May-2018, 22:43)zdenes Wrote: [ -> ]Still, I sympathize with Devialet for not doing things right, off the bat. I will write another post what I think about it.
Why sympathy for Devialet?
I have 2 x 250Pro's ($50kRRP here in Aus), but it's nearly 3 weeks and no answer to my Customer Support ticket. They won't pass on my phone calls to Mathieu or anyone else within Devialet, will only reply via email which is at best once per week, and now they have an event in Munich that is by word of mouth only, but the rest of their thousands of customers are kept in the dark regarding current/future plans for their Experts (not just Pro CI models, but Pro & non-Pro models).
Before anyone says go to my dealer, I've already tried that and they know nothing about any current/future plans (or they've been told to say nothing), and the distributor here in Australia knows little also (I know more than the both of them put together). Devialet won't update their customers, and aren't keeping there dealers or distributors in the loop (at least here in Australia they're not).
No sympathy here from me, sorry to say.
+1 from me. This excellent forum is the only useful source of information, and I have learned not to believe any ‘information’ that comes from these ‘meet the customer’ sessions.
(15-May-2018, 00:10)RZappydev Wrote: [ -> ] (14-May-2018, 23:32)Celts88 Wrote: [ -> ] (14-May-2018, 22:43)zdenes Wrote: [ -> ]Still, I sympathize with Devialet for not doing things right, off the bat. I will write another post what I think about it.
Why sympathy for Devialet?
I have 2 x 250Pro's ($50kRRP here in Aus), but it's nearly 3 weeks and no answer to my Customer Support ticket. They won't pass on my phone calls to Mathieu or anyone else within Devialet, will only reply via email which is at best once per week, and now they have an event in Munich that is by word of mouth only, but the rest of their thousands of customers are kept in the dark regarding current/future plans for their Experts (not just Pro CI models, but Pro & non-Pro models).
Before anyone says go to my dealer, I've already tried that and they know nothing about any current/future plans (or they've been told to say nothing), and the distributor here in Australia knows little also (I know more than the both of them put together). Devialet won't update their customers, and aren't keeping there dealers or distributors in the loop (at least here in Australia they're not).
No sympathy here from me, sorry to say.
+1 from me. This excellent forum is the only useful source of information, and I have learned not to believe any ‘information’ that comes from these ‘meet the customer’ sessions.
I’ve been doing the beta, been sending in reports by email, they’ve responded by email several times asking more about specific issues. I seem to remember Mathieu in France and the chap in London calling me a few times.
I’m pleased they did Spotify first, my kids love it and now understand the pleasure of Hifi, it used to be dad’s thing. Now they blast away.
I have emailed a few times politely asking when Qobuz will be onboard, it was promised at the outset. I don’t expect replies or for them to send me their business plan or stategic forecast. I do know they are listening, collating all the error reports and making progress. They told me most beta testers are very constructive and helpful. I’m happy as it’s a great product, gives me great pleasure and will only get better.
(14-May-2018, 13:20)Mr_Bill Wrote: [ -> ]They are moving to one Ecosystem with Pro and Phantom and Spark will be the control app for all. That’s why they aren’t working on the Expert app.
All good and well that they are working on a new control app, but at the very least the current one should work.
(14-May-2018, 22:43)zdenes Wrote: [ -> ] (13-May-2018, 15:51)markush Wrote: [ -> ]Sure everyone get‘s their chance. It‘s just a shame they didn’t send out an invite via email to customers or DC members to attend the demo / meeting in Munich. Then a lot more people would have been able to join - me included.
Regarding more attendants, different questions raised.
I am sure you discussed topics like these which been named many times here on DC:
- when will the very long outdated Remote App be redone / updated?
(Over the years a Universal App is Standard that works seamless with different devices, resolutions)
Also feature wise every cheap AV receiver, sound dock has an app to adjust settings in real-time.
When will this be available?
- There is already a web server running - so to not just send feedback but also download and install firmware updates should be close ahead. Finally skipping the need for time-consuming SD process.
- online configurator is quite a mess
Heard that it should still be another few months until known bugs get fixed / it gets up to date again.
- Though known for years remembering individuell settings of source (phase, ICM, SAM %, etc) still not working
- will there be SAM V3?
- room correction / Dirac Integration ?
I totally agree. I was there but I was wondering why they organized an important event (6-7 of Devialet staff flew in from different countries) and relied on word of mouth communication ensuring that people will come. Maybe it was intentional? Another 5-6 people could have sat but another 20 and they would have been in trouble. The whole space is not big enough and definitely not enough chairs seem to be around. My dealer told me that on Wednesday they were also less than 10. Given that Devilet dealers sell other brands too, many of them surely were at the show. Maybe only these many dealers left? Devialet stated that they are going into direct sales through there own shops wherever they can.
Still, I sympathize with Devialet for not doing things right, off the bat. I will write another post what I think about it.
When Devialet approached me in early April the idea was to put on a small event for Devialet Chat members who might also be attending Munich, I posted this on the forum just under 5 weeks before the event. I must say I was a little surprised by the lukewarm response, given the dearth of information from Devialet. You also have to consider that the new CEO was in position only 2 months ago so these arrangements were made quite late in the day, under the previous regime I doubt this would have happened at all.
It’s quite possible that there will be a follow up event organised through the forum and I will keep everyone in the loop when I have more info.
As to the dealer events, my understanding was that there was an early morning session before we arrived on Thursday am so I think they held at least 2 or 3 dealer sessions there, maybe more.
As to some of these questions above, and I think it’s already been covered elsewhere in this thread, Devialet are concentrating on delivering CI in two phases. The first stage is making good progress and pending Airplay certification will be delivered in the coming weeks. Phase 2 is largely about delivering Roon RAAT which was announced at the event.
Guillaume
Just to give a bit more detail about the event.
Mathieu Pernod was invited to the stage to answer questions. We immediately kicked off with a discussion about clocking and reclocking of sources. Mathieu’s initial reaction was that this was too complicated a subject to be covered in a small session, and he seemed a little reluctant to divulge too much detail at first. I think a white paper can be expected in the coming months that will touch on this and other topics.
So for me the takeaways were such:
- there is an improved clock in the CI board which benefits the entire unit, this is thanks to the availability of better clocking components now available from OEM sources
- the Expert unit extracts the clock from the SPDIF/AES feed in the normal way, so as per the SPDIF protocol (we didn’t go into a lot of detail here)
- using off board reckocking (for e.g. Mutec) will result in a better source, and the Devialet always being transparent to the source will play this faithfully.
- the concept of freedom of choice came up a few times, Devialet are providing us with the flexibility to use whichever input we want in the way that we want... they don’t want to judge our choices and if we want to use another DAC and feed this to an analogue input then fine!
- the digital link... there are no technical advantages to going AES v SPDIF on the companion input. Both hybrid and regular SPDIF cables should sound the same. The AES input is always transformer coupled, that’s not exclusive to the Devialet. The advantage of the hybrid cable is freeing up an input on the Companion. There are plans to enable a second digital input for daisy chaining purposes.
Guillaume
(15-May-2018, 08:05)GuillaumeB Wrote: [ -> ]I posted this on the forum just under 5 weeks before the event. I must say I was a little surprised by the lukewarm response, given the dearth of information from Devialet. You also have to consider that the new CEO was in position only 2 months ago so these arrangements were made quite late in the day, under the previous regime I doubt this would have happened at all.
It’s quite possible that there will be a follow up event organised through the forum and I will keep everyone in the loop when I have more info.
Guillaume
Highly likely that the lukewarm response was for a couple of reasons - one obviously Devialets track record in communicating sensibly and openly, the other that it’s in Munich and I can’t image it being convenient for general Devialet ownership.
Since they did seem to be a bit more open, I’d like to politely suggest some kind of Q&A for Devialet where a liad of questions are collated here, and sent to Devialet in advance and give them a chance to answer (or decline). Sure there would probably be some quite contentious questions and a bit of criticism and frustration vented but I also think that’s a good thing - in the spirit of open dialogue it let’s Devialet know the current feelings/thoughts/concerns/questions from a good subset of their user base, and gives them chance to address them and get an up to date picture of everything on their customers minds.
Then once that’s out of the way, hopefully a much more positive set of discussions would take place. I’m not suggesting they need to accept all suggestions or criticism, but at least they’ll have a chance to engage and clear up whatever they wish. And I really think it’s in their best interest.
Thoughts?
Thanks as always to Guillaume, who I’m not even sure has a Devialet anymore, and was certainly treated pretty badly through OdA-gate. So it’s even more impressive that he goes to these lengths for all of us.