17-Jun-2016, 11:49
I have always found them to be very prompt and eager to help - very happy.
WTL TT / HP laptop (JRiver) / Devialet 400 / Marten Django / Crystal Cable
Sydney Australia
Sydney Australia
How have you found Devialet Support?
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17-Jun-2016, 11:49
I have always found them to be very prompt and eager to help - very happy.
WTL TT / HP laptop (JRiver) / Devialet 400 / Marten Django / Crystal Cable
Sydney Australia
04-Jul-2016, 19:57
once they responded withing two weeks.
another time they did not respond at all. tried to contact them twice in total.
17-Jul-2016, 16:32
Devialet support is simply ... non existing. You write them and they don't reply. I have no idea whether it has something to do with being a French company, when I need support from SonicStudio for my Amarra software their helpdesk is stunning! I like Devialet but they still have a long way to go!
17-Jul-2016, 19:39
(17-Jul-2016, 16:32)atubaro Wrote: Devialet support is simply ... non existing. You write them and they don't reply. I have no idea whether it has something to do with being a French company, when I need support from SonicStudio for my Amarra software their helpdesk is stunning! I like Devialet but they still have a long way to go! Strange. I have always had a reply within 24 hours. I have not always been pleased by the reply, but prompt and courteous for the last 5+ years. Devialet Original d'Atelier 44 Core, Job Pre/225, Goldmund PH2, Goldmund Reference/T3f /Ortofon A90, Goldmund Mimesis 36+ & Chord Blu, iMac/Air, Lynx Theta, Tune Audio Anima, Goldmund Epilog 1&2, REL Studio. Dialog, Silver Phantoms, Branch stands, copper cables (mainly).
Oxfordshire
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