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04-Dec-2017, 23:02
(This post was last modified: 04-Dec-2017, 23:04 by Greg.)
(04-Dec-2017, 18:12)petrik Wrote: I got my D1000 Pro companion device back today. I haven't heard anything regarding the master device, but I hope it comes back soon.
Unfortunately I noticed that the companion device got multiple new scratches, so I'm not happy about quality of the upgrade process. How hard it can be to handle these devices carefully during the upgrade? Let's see whether I need to send it back again.
Please check your devices when you get them back. I got my D220 back today. Checked it as Petrik suggested and can find no damage. All looks good. It was really cold (been in airfreight hold) so on arrival I left it for several hours to warm up and acclimatise. I’ve now hooked it up into the system and it works! That is running roon through Ethernet. Tomorrow I will trial roon through microRendu through usb.
Can’t give you any sound impression at present because the mrs is watching TV in the lounge which is shared as my listening room........but she’s off to work in the morning and serious listening will then commence.
I’ll report back.
Additional info to note.
Judith D in her email advising my amp was on its way back included instruction on how to download the latest firmware from the configurator. It’s not necessary as it is pre loaded at the factory. When you switch on, your amp tells it has factory settings, but file checking shows this is the very latest firmware/software.
Very much looking forward to an eight hour blast tomorrow!
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05-Dec-2017, 07:06
(This post was last modified: 05-Dec-2017, 07:14 by Axel.)
(04-Dec-2017, 23:02)Greg Wrote: (04-Dec-2017, 18:12)petrik Wrote: I got my D1000 Pro companion device back today. I haven't heard anything regarding the master device, but I hope it comes back soon.
Unfortunately I noticed that the companion device got multiple new scratches, so I'm not happy about quality of the upgrade process. How hard it can be to handle these devices carefully during the upgrade? Let's see whether I need to send it back again.
Please check your devices when you get them back. I got my D220 back today. Checked it as Petrik suggested and can find no damage. All looks good. It was really cold (been in airfreight hold) so on arrival I left it for several hours to warm up and acclimatise. I’ve now hooked it up into the system and it works! That is running roon through Ethernet. Tomorrow I will trial roon through microRendu through usb.
Can’t give you any sound impression at present because the mrs is watching TV in the lounge which is shared as my listening room........but she’s off to work in the morning and serious listening will then commence.
I’ll report back.
Additional info to note.
Judith D in her email advising my amp was on its way back included instruction on how to download the latest firmware from the configurator. It’s not necessary as it is pre loaded at the factory. When you switch on, your amp tells it has factory settings, but file checking shows this is the very latest firmware/software.
Very much looking forward to an eight hour blast tomorrow! Did you just use the existing configuration on your SD card, or have to make a new one?
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Just taken delivery of two boxes! That’s a turnaround of 18 days, which isn’t bad. I’ll let them come up to room temperature before I connect them, probably tomorrow.
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(05-Dec-2017, 11:30)Axel Wrote: Just taken delivery of two boxes! That’s a turnaround of 18 days, which isn’t bad. I’ll let them come up to room temperature before I connect them, probably tomorrow.
You beat me to it, congrats! 
I’m still waiting for a tracking number. 
Guillaume
Industry disclosure: UK distributor for Shunyata Research
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Just recive a mail from Judith devialet, that my Pro 220 is pickt Up by UPS ,and Will return too Denmark soon, i guess it Will be In my home about 2 days from now , it has been avay about 12 days .
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(05-Dec-2017, 11:32)GuillaumeB Wrote: (05-Dec-2017, 11:30)Axel Wrote: Just taken delivery of two boxes! That’s a turnaround of 18 days, which isn’t bad. I’ll let them come up to room temperature before I connect them, probably tomorrow.
You beat me to it, congrats!
I’m still waiting for a tracking number.
Guillaume I didn't get a tracking number, a box just got delivered unexpected. I tried to log on to my account to check for news about any new firmware or configurator requirements and it told me my password was wrong.
Their web site is definitely the worst I have ever seen on the net, and hasn't improved since they f*cked up the original simple technical one years ago.
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(05-Dec-2017, 14:01)f1eng Wrote: (05-Dec-2017, 11:32)GuillaumeB Wrote: (05-Dec-2017, 11:30)Axel Wrote: Just taken delivery of two boxes! That’s a turnaround of 18 days, which isn’t bad. I’ll let them come up to room temperature before I connect them, probably tomorrow.
You beat me to it, congrats!
I’m still waiting for a tracking number.
Guillaume I didn't get a tracking number, a box just got delivered unexpected. I tried to log on to my account to check for news about any new firmware or configurator requirements and it told me my password was wrong.
Their web site is definitely the worst I have ever seen on the net, and hasn't improved since they f*cked up the original simple technical one years ago.
received an invitation to upgrade today
based in south africa
no core infinity upgrade option loaded on the website in my account!!!
guess its a sign!
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@ miles
...i had very same issue ...email them , they responded within a few hours and took care of it...while i was on a phone with them !
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05-Dec-2017, 15:27
(This post was last modified: 05-Dec-2017, 15:29 by SwissBear.)
(05-Dec-2017, 14:01)f1eng Wrote: (05-Dec-2017, 11:32)GuillaumeB Wrote: (05-Dec-2017, 11:30)Axel Wrote: Just taken delivery of two boxes! That’s a turnaround of 18 days, which isn’t bad. I’ll let them come up to room temperature before I connect them, probably tomorrow.
You beat me to it, congrats!
I’m still waiting for a tracking number.
Guillaume I didn't get a tracking number, a box just got delivered unexpected. I tried to log on to my account to check for news about any new firmware or configurator requirements and it told me my password was wrong.
Their web site is definitely the worst I have ever seen on the net, and hasn't improved since they f*cked up the original simple technical one years ago.
I received the tracking number from Océane after requesting it. Both machines have been delivered today, in apparent good condition. Nice packaging BTW.
Is there any necessity to wait for the temperature of the equipment to match the room temperature before powering them ?
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(05-Dec-2017, 15:27)SwissBear Wrote: (05-Dec-2017, 14:01)f1eng Wrote: (05-Dec-2017, 11:32)GuillaumeB Wrote: You beat me to it, congrats!
I’m still waiting for a tracking number.
Guillaume I didn't get a tracking number, a box just got delivered unexpected. I tried to log on to my account to check for news about any new firmware or configurator requirements and it told me my password was wrong.
Their web site is definitely the worst I have ever seen on the net, and hasn't improved since they f*cked up the original simple technical one years ago.
I received the tracking number from Océane after requesting it. Both machines have been delivered today, in apparent good condition. Nice packaging BTW.
Is there any necessity to wait for the temperature of the equipment to match the room temperature before powering them ? Wait for a few hours before powering on.
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