01-Jul-2017, 19:45
It's a simple as this. If there is a fault with the unit within or beyond the warranty period that you didn't cause they should and will be replaced because again, you didn't cause this and it's a fault with the device that shouldn't be there. Devialet have an obligation to replace that unit for you since they cannot repair it.
If you damage your Phantom then Devialet do have options, it just depends how you approach them. In most cases they will ask you if You have Devialet Care, and if you don't they can offer it to you in order for them to replace the unit you damaged. That's much cheaper than paying full retail for a replacement and that Devialet Care will transfer to the new unit.
In other cases (more rare) if it's something they can learn from by having the unit in hand they will take it from you and replace your unit for free, this is rarer but happens.
The way it works is, if they could repair you'd pay a fee to have that repair service, but since it can't Devialet must take majority of that fee as it's an inconvenience to the customer having no ability to repair.
If you damage your Phantom then Devialet do have options, it just depends how you approach them. In most cases they will ask you if You have Devialet Care, and if you don't they can offer it to you in order for them to replace the unit you damaged. That's much cheaper than paying full retail for a replacement and that Devialet Care will transfer to the new unit.
In other cases (more rare) if it's something they can learn from by having the unit in hand they will take it from you and replace your unit for free, this is rarer but happens.
The way it works is, if they could repair you'd pay a fee to have that repair service, but since it can't Devialet must take majority of that fee as it's an inconvenience to the customer having no ability to repair.
