15-Jun-2018, 10:01
(12-Jun-2018, 15:57)streamy Wrote: Fortunately, so far there are not too many reported total failures of Phantoms on this site. And most of them have been handled well by Devialet. I own Silver Phantoms since March 2015, but have replaced the first ones by Golds when they appeared towards end 2016. My oldest Phantom I‘m still using is a Silver from June 2015 and I use my Phantoms on daily basis and often also for concert level volume at 70 or higher. So far no issues with any of them. So, I guess when 3/3 fail totally there must be an issue with this batch or with the electrical supply (over voltage of more than 250V or under voltage of less than 100V or defective power line that produces shortcuts). This is definitely not normal and Devialet might be able to find the cause.
I can only assume its either a batch issue or the units are susceptible to having the power lines work loose at the back of the units if they are occasionally moved a little. The bang I got (get) was like an electrical arc or a fuse blowing.
I have been cooperating with Ping (Devialet support) on trying to diagnose problems. Spark has a bug report which sends diagnostic info back to Devialet. It indicated a connection issue to one of the Phantoms, but that was the one I had unplugged because it blew. As for electrical supply, I have had not one single issue with any of my other electrical equipment in the eight years I have lived in this house. And the failures have happened in different rooms / circuits too so if the supply is a problem then they are very sensitive to it.
I am no electrical engineer, but I can't help thinking that a simple internal fuse in the right place would prevent any serious damage occurring. Whilst the breakers in the house tripped when the Phantoms went pop, the fuses in the plugs supplied by Devialet were unharmed.
We've just tried the factory reset (plugging an ethernet cable from the phantom directly to a router and switching power on and off several times) but to no avail. Even the lights on the router don't wake up (and I have triple checked the cable is inserted and good).
Having said all of this, I love the units (I have five in total) and they have been very good to me so far. Spark on Windows is a dog though, but I rarely use it.
