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Configurator is not working
#11
Dear All,

I was unable yesterday to access my configuration file online or edit the one on my SD card. It can create a new one and that can be accessed, it not the older ones. I contacted Devialet who responded quickly on a Sunday. It was confirmed that both my files were corrupt. See below. Has anyone had the same problem? I guess I can’t port my old config data to a working text document.

Ginger (Devialet)
Nov 5, 02:59 CET

Dear Nick,

Thanks for contacting Devialet.

After checking config file from our end, I am regret to inform you that two of your configuration file are damaged and inaccessible. I would like to mention that there is no issue with our configurator and the source that damaged these files is unknown to us.

Would you mind creating a new configuration file?

If you have any questions, we would be glad to help.

Regards,
Ginger | Customer service & support Devialet
220 Pro CI - B&W 804 D3  - Siltech Explorer - Mac Mini - Audioquest Pearl Ethernet - Spotify Connect
New York, NY
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#12
(05-Nov-2018, 03:31)Rocketmannequin Wrote: Dear All,

I was unable yesterday to access my configuration file online or edit the one on my SD card.  It can create a new one and that can be accessed,  it not the older ones.  I contacted Devialet who responded quickly on a Sunday.  It was confirmed that both my files were corrupt.  See below.  Has anyone had the same problem?  I guess I can’t port my old config data to a working text document.

Ginger (Devialet)
Nov 5, 02:59 CET

Dear Nick,

Thanks for contacting Devialet.

After checking config file from our end, I am regret to inform you that two of your configuration file are damaged and inaccessible. I would like to mention that there is no issue with our configurator and the source that damaged these files is unknown to us.

Would you mind creating a new configuration file?

If you have any questions, we would be glad to help.

Regards,
Ginger | Customer service & support Devialet

Hi, have you ever tried to send the option config file via email? I once had problems with the Mac, but it always worked by email !!
Devialet 220Pro/CI, B&W 802 D3, Linn Klimax DS/Katalyst, Burmester 089 CD, Melco N1ZS/2A + D100, Cable Audioquest (NRG-10,Diamond,K2,Yukon,Coffee etc.), iPad-Pro, KECES P8 Dual, Tidal HiFi
IsoTek: 2 x EVO3 Genesis One, EVO3 Titan One, EVO3 Syncro.                                                                                                                                                                Germany / Bavaria
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#13
Thanks, K4680! I realize that had screenshots of the config settings and just duplicated them. But still surprising that old configuration files would cease working!
220 Pro CI - B&W 804 D3  - Siltech Explorer - Mac Mini - Audioquest Pearl Ethernet - Spotify Connect
New York, NY
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#14
(10-Nov-2018, 17:09)Rocketmannequin Wrote: Thanks, K4680! I realize that had screenshots of the config settings and just duplicated them.  But still surprising that old configuration files would cease working!

Nothing to thank for! Shy
Devialet 220Pro/CI, B&W 802 D3, Linn Klimax DS/Katalyst, Burmester 089 CD, Melco N1ZS/2A + D100, Cable Audioquest (NRG-10,Diamond,K2,Yukon,Coffee etc.), iPad-Pro, KECES P8 Dual, Tidal HiFi
IsoTek: 2 x EVO3 Genesis One, EVO3 Titan One, EVO3 Syncro.                                                                                                                                                                Germany / Bavaria
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