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Devialet Customer Service is the BEST
#31
(27-Jan-2019, 04:25)PeppaPig Wrote:
(26-Jan-2019, 22:28)Pim Wrote: That's the new colour. As you can see, the back lids are a little bit darker but it's not something I'm too worried about. The remote has also been redone.


Thanks for sharing mate. Very good services indeed!!! I will always support companies who offers best service!

To be honest, I wouldn't care if it came back in chrome, black or whatever. I just want it to be stable and sound good.
                                                    Lifetime Roon, Mac mini, int. SSD, ext. HDD, tv as monitor, key board and track pad on bean bag as remote,Devialet 200, Od'A #097, Blue jeans speaker cable,                                     
                                                                                                                                                                            Dynaudio C1 MkII.
                                                                                                                                                                              Jim Smith's GBS.
                                                                                                                                                                        Northern NSW Australia.
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#32
In so far, the customer service was quite good for me. Yes, it was not immediate, first call from a rep I got three weeks after opening a ticket, and then calls were like in a week time but the final solution is there, my amp is in France for repair, and the communication with the rep is much better now. I had more immediate response from T+A, but the final solution was very long and complicated. I had to pick up a board in Germany and make local repairs.. so in this perspective, I’m a happy customer of Devialet.
Vandersteen 5A, d220 pro CI , Dyrholm Audio x series cables all the way, qnap 451+,Mac mini Audirvana, dedicated circuits. Moscow Russia
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#33
It took them 25 days to deliver my packing boxes to the UK for the CI upgrade. It was supposed to be 4 days. The UPS driver then delivered 2 sets. I wonder how long it will take to do the upgrade. Maybe they will send two Od’A back afterwards - that would be nice.
NUC i5/ROCK/Roon Lifetime =>  Original d'Atelier CoreInfinity #066 => Wilson Sophia 3
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#34
(31-Jan-2019, 10:37)Zappydev Wrote: It took them 25 days to deliver my packing boxes to the UK for the CI upgrade. It was supposed to be 4 days. The UPS driver then delivered 2 sets. I wonder how long it will take to do the upgrade. Maybe they will send two Od’A back afterwards - that would be nice.

Credit Where It's Due !!

I have done my share of moaning about Devialet over the years, but on this occasion,  I have to recognise their outstanding performance.

My Od'A arrived at the factory 2 working days after despatch, on 18 February, and I was duly notified that it might take 15 days to turn it around.

On the 10th working day after receipt, I was notified that it was on the way back, and the next day it arrived. UPS seemed to have kicked the box to hell, and left it in a puddle, but inside, the precious cargo was intact.

My Original d'Atelier is, to all intents and purposes, brand new once again - it looks absolutely pristine, as does the remote.

Even better - it shipped with the latest software pre-installed, so I was immediately able to set it up and start using it with Roon RAAT, straight out of the box.

Everything is perfect, no issues, and it is fully recognised and certified by Roon too.

After two and a half years of use, to get essentially a new amplifier with a fresh, 5-year warranty and a specification far above what I originally purchased can only be described as outstanding.

Well done Devialet - this is truly superb service Heart Heart Heart
NUC i5/ROCK/Roon Lifetime =>  Original d'Atelier CoreInfinity #066 => Wilson Sophia 3
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#35
(07-Mar-2019, 15:52)Zappydev Wrote:
(31-Jan-2019, 10:37)Zappydev Wrote: It took them 25 days to deliver my packing boxes to the UK for the CI upgrade. It was supposed to be 4 days. The UPS driver then delivered 2 sets. I wonder how long it will take to do the upgrade. Maybe they will send two Od’A back afterwards - that would be nice.

Credit Where It's Due !!

I have done my share of moaning about Devialet over the years, but on this occasion,  I have to recognise their outstanding performance.

My Od'A arrived at the factory 2 working days after despatch, on 18 February, and I was duly notified that it might take 15 days to turn it around.

On the 10th working day after receipt, I was notified that it was on the way back, and the next day it arrived. UPS seemed to have kicked the box to hell, and left it in a puddle, but inside, the precious cargo was intact.

My Original d'Atelier is, to all intents and purposes, brand new once again - it looks absolutely pristine, as does the remote.

Even better - it shipped with the latest software pre-installed, so I was immediately able to set it up and start using it with Roon RAAT, straight out of the box.

Everything is perfect, no issues, and it is fully recognised and certified by Roon too.

After two and a half years of use, to get essentially a new amplifier with a fresh, 5-year warranty and a specification far above what I originally purchased can only be described as outstanding.

Well done Devialet - this is truly superb service Heart Heart Heart


Indeed! Devialet is one of the best customer service HiFi company in the world!
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