Posts: 105
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Starting to think that to “elevate” my Golds is the right thing to do. I am worried that Devialet will withdraw Spark and DOS1 sometime soon and I won’t have the ability to reboot my Golds if they need to be erased and reconnected.
I guess at least we get a fresh 2 year warranty and I will just have to trust that the latest implementation of PLC or Wi-fi to the new Golds is better than previous setup.
I don’t want to have to connect each speaker via Ethernet just to have a consistent connection. The lack of wiring was what drew me to Devialet when I decided to change from an expensive separate system.
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Joined: Feb 2018
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How long has it taken for people to receive their ship-back kits? I received the mailing labels right after placing the upgrade order, but have been waiting for two weeks for the packing to ship my old speakers back.
Posts: 22
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Joined: May 2018
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I’m in process with two Phantom Golds. The return kits arrived within a few days, UPS return shipping took about a week (from Washington state). They shipped one of the new Phantoms two days after getting my return, and it arrived 5 days later. The other one still has NOT shipped, 2+ weeks after they reported receiving my trade-ins (April 16). I’ve had a few phone calls and emails with support, and today they said there was an “IT problem” and my 2nd Phantom should ship soon. But I’m growing a bit impatient at their inability to tell me anything of substance on my order, which still shows as “Processing” when I check the order status on devialet.com. I’m hoping it finally ships this week, but logistics appear to be challenging for Devialet.
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A bit off topic, please excuse me. My local Devialet pusher is offering refurbished Phantom Premier Classic at the moment. Anyone else seen this offer? I've only seen refurbished Silvers before.
Living room: Kii Three/BXT with Control.
Den: Tannoy Precision 8 iDP with TS112 iDP subwoofer.
In the cupboard, waiting for a sibling: 1st gen. Phantom Silver running DOS1
My Phantom Voyage